Business as Usual -
We are still allowing customers into the lobbies of our offices or scheduling appointments if you want to meet one-on-one with one of our agents. We are still taking drop off payments if you prefer this method as well as full service via phone or email. We are still working to maintain the caliber of service that you rely on from us. We know that you depend on us for your insurance needs and our staff is still working diligently to make sure you have the help you need. We have staff available from 9-5 every weekday, 9-1 on Saturday and an agent on call for emergencies as well. We also have our 24/7 on-call emergency service. That never stops. We will always be here when you need us.
What's NOT Usual -
Even though our doors are still open to the public, we will have some new business methods. We are now offering Curbside Service! When you arrive at our office, simply give us a call and one of our staff members will meet you at your car to assist you! If you choose to enter our offices, you will notice our offices have sneeze guards installed to provide proper separation. Our staff will also all be wearing masks. You will not be required to wear a mask in our lobbies, but we do highly recommend a mask for everyone's benefit. When entering our lobbies, our staff will even offer you a mask so if you don't have one with you, you can still take those extra precautions. We are also suggesting a 2 customer maximum in our lobbies at a time so we can maintain the proper social distancing guidelines put forth from the state. If you see 2-3 customers in our lobby already, please just wait outside if you're able. We also ask that if you are in our lobbies to do business, that you don't linger too long so that we can assist all customers in a timely fashion with these new guidelines.
What You Can Do
Remember, policy changes, bill payments, new policies and general questions can all be handled via phone calls or email still. If you don't feel it necessary to come in, we ask that you use phone or email if at all possible. For any business pertaining to your account, please call 937-444-2988. Our staff would be happy to assist you over the phone, and we can email any forms or paperwork if need be. You can also email us at firstname.lastname@example.org or click HERE to find the email of the specific person you are wanting to speak with.
Payments can also be placed in the night deposit box at most of our locations. Even during business hours, this is an option if you feel safer doing it this way.
We will be following the CDC guidelines for a service area and things will look different, but we are excited to service you in every way we can again.
We value the trust you place in us to provide service to you, and we thank you for working with us. We will do our best to communicate with all our customers, and keep you in the loop with what is going on here. Please do not hesitate to call with any and all questions.