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Office Lobbies Opening - COVID-19 Update



We promised you that as things changed, we would keep you in the loop as to our offices and how we were able to do business with you. 
With some of the changes in the state over the last few weeks, we have made the decision that effective June 1st, our offices will be opening the doors to our lobbies again. 

Business as Usual -

We are now allowing customers back into the lobbies of our offices or scheduling appointments if you want to meet one-on-one with one of our agents. We are still taking drop off payments if you prefer this method as well as full service via phone or email. We are still working to maintain the caliber of service that you rely on from us. We know that you depend on us for your insurance needs and our staff is still working diligently to make sure you have the help you need. We have staff available from 9-5 every weekday, 9-1 on Saturday and an agent on call for emergencies as well. We also have our 24/7 on-call emergency service. That never stops. We will always be here when you need us.

What's NOT Usual -

Even though our doors will now be opening to the public, we will have some new business methods. Our offices have sneeze guards installed to provide proper separation. They will also be wearing masks. You will not be required to wear a mask in our lobbies, but we do recommend a mask for everyone's benefit. We are also suggesting a 2 customer maximum in our lobbies at a time so we can maintain the proper social distancing guidelines put forth from the state. If you see 2-3 customers in our lobby already, please just wait outside if you're able. We also ask that if you are in our lobbies to do business, that you don't linger too long so that we can assist all customers in a timely fashion with these new guidelines. 

What You Can Do

Remember, policy changes, bill payments, new policies and general questions can all be handled via phone calls or email still. If you don't feel it necessary to come in, we ask that you use phone or email if at all possible. For any business pertaining to your account, please call 937-444-2988. Our staff would be happy to assist you over the phone, and we can email any forms or paperwork if need be. You can also email us at info@paulhall.com or click HERE to find the email of the specific person you are wanting to speak with. 

Payments can also be placed in the night deposit box at most of our locations.

Thank You

We will be following the CDC guidelines for a service area and things will look different, but we are excited to service you in every way we can again. 
We value the trust you place in us to provide service to you, and we thank you for working with us. We will do our best to communicate with all our customers, and keep you in the loop with what is going on here. Please do not hesitate to call with any and all questions.